Reliable performance for more safety
Regular inspection and maintenance of your systems ensures that they are always in optimum condition and prevents costly downtime.
- Carefree - we coordinate and organize all necessary deadlines and steps.
- We guarantee professional, complete and GMP-compliant documentation.
- Regular maintenance leads to less downtime and a longer service life for your products.
- Reduce your personal inspection effort in your company.
- Regular maintenance is a prerequisite for the highest possible operational safety.
Choose the BASIC or PREMIUM package as needed.
Service level BASIC
12 months plan length
1 health visit per year*
Discount on additional visits
Two-way shipment for re-pair at our service center
Software support**
Service response within 48 hours of receipt of complaint
On average 2 weeks on-site visit response time
*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.
*Upon customer request.
**Including 3rd party software and customer installed operating systems.
Systec & Solutions is not responsible for data loss.
Service level PREMIUM
- 12 months plan length
- 2 health visits per year*
- Discount on additional visits
- Two-way shipment for re-pair at our service center
- Software support**
- Operator training included
- Service response within 24 hours of receipt of complaint
- On average 3–5 business days on-site visit response time
*Service contracts cover defects in materials and manufacturing. Any failures that occur due to customer error and mishandling are not covered.
*Upon customer request.
**Including 3rd party software and customer installed operating systems.
Systec & Solutions is not responsible for data loss.
NOTE: If you are based in the USA, you can find your service and support options HERE
Need assistance?
Do you have any questions about our products or would you like some assistance? Contact us now and we will be happy to help you find the optimum solution for your requirements without obligation. Fill out our contact form or give us a call on +49 721 66351 0.