Reliable performance for more safety
Regular inspection and maintenance of your systems ensures that they are always in optimum condition and prevents costly downtime.
- Carefree - we coordinate and organize all necessary deadlines and steps.
- We guarantee professional, complete and GMP-compliant documentation.
- Regular maintenance leads to less downtime and a longer service life for your products.
- Reduce your personal inspection effort in your company.
- Regular maintenance is a prerequisite for the highest possible operational safety.
Level 1
Service Level 1 contains an annual maintenance of the systems including an integrity check (system is undamaged, the mounting is secure, the system is fully functional, battery capacity is still sufficient). If minor defects are detected, such as a defective cover cap or a porous rubber seal, these are replaced directly on site. Additional „on demand“ visits can also be booked.
Level 2
Service Level 2 supplements Level 1. Our technician visits up to twice a year for an inspection and also offers operator training on our systems. You can also use this package to book the inspection of third-party devices.
In addition, you receive a replacement device for each product type at a 20% discount as well as client software support (IGEL, NYMI).
Level 3
Service Level 3 includes additional benefits compared to Level 2, such as four service appointments. Predefined spare parts are kept in stock to ensure they can be quickly made available or replaced by the service technician when needed. Our team is available via the 24-hour emergency hotline.
Need assistance?
Do you have any questions about our products or would you like some assistance? Contact us now and we will be happy to help you find the optimum solution for your requirements without obligation. Fill out our contact form or give us a call on +49 721 66351 0.